3 Year Warranty
All of our models come with a 3 year warranty for your peace of mind
Accessories – 90 Day Warranty
Main Frame – 3 Year Warranty
Motors – 1 Year Warranty
Joystick – 1 Year Warranty
Control System (CPU) – 1 Year Warranty
Battery/Cables – 6 Month Warranty
On the wearing parts, such as the rubber tires, arm rest padding,joystick button covers, joystick control knob – 90 Day Limited Warranty
Soft goods, such as seat cushion and back rest padding, and storage bag – 30 Day Limited Warranty
If your wheelchair has stopped functioning properly please notify us. We will help you troubleshoot the problem and ship you the warranty parts.
- Any parts under warranty will be replaced and shipped to your door by Canada Post or courier.
- Any service and labor fees to replace parts under warranty must be paid by the user.
- Due to its modular design, most parts can be easily exchanged by the TravelGo user, a family member, or friend.
- Due to its innovative design, most warranty parts can be easily replaced by the customer, a family member, relative or friend using the tool kit that comes with your chair.
- The warranty only covers NON-DELIBERATE Damage. Any damaged caused by improper usage, or normal wear and tear is not covered. Warranty is non-transferable.
Please notify us immediately if you are experiencing difficulty with your TravelGo Portable Power Wheelchair, or if the wheelchair has stopped functioning completely. We will provide technical assistance to help you troubleshoot the issue. If we cannot resolve the issue through technical support, we will ship you any required replacement parts still under warranty. We will notify you if a part needed to fix the issue is no longer covered under warranty.
The customer is responsible for any fees or charges (both labour and/or service) occurring from having replacement parts swapped out on the TravelGo Portable Power Wheelchair. Each TravelGo wheelchair comes with a tool kit. Most replacement parts can easily be swapped out using the tool kit by the TravelGo customer, or their friend or family members.
Replacement parts will be shipped out through Canada Post or Courier.